Policies

Shipping & Delivery Policy

We pack every Vedaara puzzle with care so it reaches you safely and on time. Here is everything you need to know about how we ship your order.

Last updated: 23 October 2026

Free shipping

On all orders across India.
Dispatch in 1–2 days

Business days, after your order is confirmed.
Delivery in 4–7 days

Metro cities are often faster.
Track your order

Tracking link by email and WhatsApp.

Where we ship

We currently deliver to all serviceable PIN codes across India. International shipping is not available at the moment. If you are outside India and would like to order, please write to us and we will let you know what is possible.

Shipping charges

Shipping is free on all orders within India. The price you see at checkout is the price you pay, with no hidden delivery fees.

Order processing

Every puzzle is checked and packed by hand before it leaves us. Orders are dispatched within 1–2 business days of confirmation.

Business days are Monday to Saturday, excluding public holidays.
Orders placed after 6:00 PM, on Sundays or on holidays are processed on the next business day.
You will receive an order confirmation by email as soon as your order is placed.

Delivery timelines

Once dispatched, delivery usually takes:

Metro cities: 3–5 business days
Other cities and towns: 4–7 business days
Remote locations: 7–10 business days

These are estimates and not guarantees. The exact date depends on your PIN code and the courier partner.

Order tracking

When your order ships, we send a tracking link by email and WhatsApp. You can use it to follow your parcel until it reaches you. If you have not received a tracking link within 3 business days of ordering, please contact us.

Delays and exceptions

Sometimes things are outside our control, such as bad weather, courier delays, local restrictions or festival and sale periods. If your order is delayed, we will keep you informed and do our best to get it to you quickly.

Wrong address or failed delivery

Please check your shipping address and phone number carefully at checkout. If a delivery fails because of an incorrect address, an unreachable phone number or a refused parcel, the courier may return the order to us. In that case we will contact you, and re-shipping may involve an additional charge.

Damaged, missing or wrong items

If your parcel arrives damaged, or an item is missing or incorrect, please contact us within 48 hours of delivery at hello@vedaara.com. To help us resolve it quickly, please share:

Your order number
Clear photos of the parcel and the item
An unboxing video, if you have one

We will arrange a replacement or a refund as per our return policy.

Gifting and bulk orders

Planning a corporate gift or a bulk order? Delivery timelines may differ for customised or large orders. Write to us with your requirements and we will share a clear timeline before you confirm.