Returns & Refund Policy

Every Vedaara puzzle is made to be enjoyed for years. If something is not right with your order, we want to make it right. This policy explains when you can return or exchange an item, and how refunds work.

You can request a return within 7 days of delivery if the item meets all of these conditions:

• The puzzle is unused, with the box and seal intact
• It is in its original packaging, with all inserts and the creator’s note
• You have your order number or invoice

Please note: for hygiene and completeness reasons, puzzles that have been opened and assembled cannot be returned unless they are defective (for example missing pieces or a misprint).

• Opened or assembled puzzles that are not defective
• Customised or personalised items
• Bulk and corporate gifting orders, unless they arrive damaged or incorrect
• Items bought on final sale or clearance, where stated on the product page

If your order arrives damaged, has missing pieces, or is not what you ordered, contact us within 48 hours of delivery at hello@vedaara.com with:

• Your order number
• Clear photos of the parcel and the item
• An unboxing video, if you have one

After we confirm the issue, we will send a free replacement or issue a full refund, whichever you prefer. We will also arrange a free pickup if the item needs to come back to us.

1. Email hello@vedaara.com or message us on WhatsApp with your order number and the reason for the return.
2. We will reply within 1–2 business days to confirm if your item is eligible.
3. Once approved, we will share pickup or shipping instructions.
4. Pack the puzzle securely in its original box and hand it to the courier.

For damaged, defective or wrong items, we cover the return shipping cost. For returns made because you changed your mind, the return shipping cost is borne by the customer, or a pickup fee may be deducted from your refund.

Would you like a different puzzle instead? You can exchange an eligible item for another Vedaara puzzle, subject to availability. If the new puzzle costs more, you pay the difference. If it costs less, we refund the difference.

Once your returned item reaches us, we inspect it within 2–3 business days. If it is approved, your refund is processed to the original payment method within 5–7 business days. Your bank may take a few extra days to show it in your account.

For Cash on Delivery orders, we will ask for your bank or UPI details to send the refund.

You can cancel your order before it is dispatched by writing to hello@vedaara.com with your order number, and we will refund the full amount. Once an order has shipped, it can no longer be cancelled, but you can return it as per this policy.

For anything related to returns, exchanges or refunds, reach us at hello@vedaara.com or call +91 98765 43210 (Mon–Sat, 10:00 AM – 6:00 PM).